Coronavirus (COVID-19)

Official page of the City of Jonesboro for news, resources, and updates in dealing with the Coronavirus (COVID-19) following Centers of Disease Control and Prevention (CDC) and Arkansas Department of Health (ADH) guidelines.

Questions may be asked by calling us at (870) 336-7244 or emailing between the hours 8:00 a.m. to 5:00 p.m. everyday.  For emergencies, please call 911.

If you are a business, employer, or organization seeking information and help during this time, please visit our resource page at 

News Releases:

Information & Resources:

Free Screenings:

If you are sick or worried you may have been exposed to COVID-19, use St. Bernards Go for a FREE Virtual Care appointment or call 870-336-5651.

Once you are on the app/website, sign up or log in, and in the payment window, use coupon code, COVID, to waive the $49 visit fee.

To keep up with the latest information locally, please go to, follow St. Bernards Healthcare on social media or call St. Bernards Healthline at 870.207.7300.

Financial Help:

Unemployment insurance claim through the Arkansas Division of Workforce Services (DWS).

Frequently Asked Questions:

Health-Related Issues:

  • What are the symptoms (which may appear 2-14 days after exposure):
    • Most commonly expressed with fever, persistent coughing, and shortness of breath. Less common symptoms include diarrhea, runny nose, sore throat, and aches and pains.
    • Emergency warning signs: Difficulty breathing or shortness of breath; persistent pain or pressure in the chest; new confusion or inability to arouse; or bluish lips or face.
  • What should I do if I think I (or a family member) was exposed to COVID-19 or have the symptoms:
  • How can I stay well?
    • Avoid gatherings of 10 or more people and maintain “social distancing” of at least six feet.
    • Good hygiene is key, similar to other viral preventions. The CDC recommends:
      • Wash your hands often with soap and water for at least 20 seconds.
      • If soap and water are not available, have a hand sanitizer readily accessible with at least 60 percent alcohol content.
      • Do not touch your eyes, nose, or mouth with unwashed hands.
    • Consider using non-contact methods of greeting to avoid handshaking, and make sure high-touch surface—doorknobs, tables, desks, handrails, countertops, toilets, light switches, handles, faucets, sinks, phones, and keyboards—receive proper disinfecting regularly.
  • Should I travel outside of Jonesboro or Arkansas?
    • Best to stay put if possible.  Every state has confirmed cases. The highest number of confirmed cases in the U.S. have occurred in three states—California, New York, and Washington—but Arkansas received its first confirmed cases beginning March 11, 2020.
    • As with any travel, you should practice good hygiene and avoid contact within six feet to stay well.
  • Should I stay home if I (or a family member living with you) has the symptoms?
    • Yes. They should, and call your doctor. (Don’t go there first.)
  • Should I wear a face mask?
    • If you are well, you do not need a facemask. If you are sick, you should wear a facemask when coming in contact with people and before entering a doctor’s office. A disposable surgical mask is appropriate, as you do not need an N95 respirator. If you do not have a facemask, cover your coughs and sneezes with a tissue.
  • Are my pets in danger?
    • The CDC has not received any reports of pets or other animals becoming sick with COVID-19.
    • Animals can spread other diseases to people, so remember to wash your hands after caring for them.
  • Should I go to a restaurant or store; attend meetings/church; or ride public transportation?
  • What the best way to disinfect?
    • Clean/disinfect DAILY: tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
    • Most common EPA-registered household disinfectants will work. Use disinfectants appropriate for the surface.
    • Dilute household bleach with 5 tablespoons of bleach per gallon of water; or 4 teaspoons per quart.
    • Ensure alcohol solutions are at least 70% alcohol.

Senior Issues: 

  • Who can provide assistance for food, medication and household supplies for seniors?
    • Contact Shannon at the Area Agency on Aging at 870-930-2226, or email at
  • What should I do if my elderly family member is showing Covid19 symptoms? 
    • See #2 above – call your doctor or use an on-line screening.
  • What local stores have special open times just for seniors?
    • At this time, the ones we’re aware of are Dollar General; Big Lots; Target; Walmart. Call the stores for times.
    • Many stores offer online shopping delivered to your car. Call the store to check.
    • Kroger has 7:00 a.m. to 8:00 a.m. reserved for seniors 60+ and other high risk customers, Monday through Thursday.
  • The Arkansas Department of Human Services encourages Medicaid providers to submit electronic claims instead of paper claims, which allows the agency to process payments more quickly. Enrolled Medicaid providers can register for the online Medicaid Provider Portal to submit electronic claims by visiting this website. If providers have questions about registering, they may contact the Arkansas Medicaid Help Desk at 1-800-457-4454.

City of Jonesboro – Operational Issues: 

  • Are city facilities closed?
    • Our community centers (Allen, Parker, and Earl Bell) and the city’s senior center will be closed indefinitely.
    • Other city buildings (Parks, Public Works, others) are restricted to employees.
    • The Municipal Center east door is available to employees, persons that are going to Collections, and approved visitors. Everyone will receive a check of their temperature. Packages, documents, or plans should be left in the east door vestibule for pickup by city staff.
    • Animal control is asking the public to call in advance for meetings with potential adoptees and surrenders or impounded animals.  Call 870-935-3920.
  • When is the next City Council or committee meetings?
    • The next regularly scheduled City Council (and Council Committee) meeting is April 7, which is still planned. It will be a modified method TBD, so watch for city press releases or for meeting cancellations.
  • Is the Police and Fire department fully operational?
    • Yes

Resources for Residents:

Resources for Businesses: