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The original item was published from 4/13/2020 9:55:27 AM to 4/21/2020 12:00:00 AM.

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City of Jonesboro News

Posted on: April 13, 2020

[ARCHIVED] Calling 911 in an Emergency: What Information to Give

Closeup of a hand calling 911 on phone

Stay calm, speak clearly, help is on the way. When you dial 911, a dispatcher will answer and need certain information from you. Give the dispatcher the following information:
o    Location of the emergency
o    Your name
o    Your phone number
o      If you have a fever greater than 100.4 degrees and symptoms of a respiratory illness, such as coughing or difficulty breathing (due to new COVID-19 requirement)
o    If you need Police, Fire or EMS
o    The nature of the emergency - clearly describe what is currently happening not what led up to incident.
o    If it is a disturbance, how many people are involved, are there any weapons, description of the subjects involved.
o    If subjects leave give direction of travel and vehicle description and license plate.

Stay on the line, the dispatcher can send help while still talking to you. The dispatcher will need to ask more questions and can also provide some pre-arrival instructions to help you or the other parties involved.

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